Predictive escalations
Nickleby provides a predictive escalation service that improves the working relationship and communications between clients and contractors.
We're working with clients and contractors to minimize administrative 'noise' in maintenance. As we hold Service Level Agreement (SLA) information for every type of job and contractor as part of your business rules, and we have all the information regarding a job, we can predict when a specific job is likely to miss a target milestone.
By alerting the contractor before things go wrong, we give them a chance to get things back on track, or at the very least, prevent the breakdown in communications that often makes a potentially bad situation worse. This improves the satisfaction of your property or store manager, and gives a point in the process to review the situation - e.g. is it a complicated quote with extensive approvals, or does it require an unusual part that's out of stock?
Call us now to improve the service to your internal customers.
What to do next...
- email us: info@nickleby.co.uk
- call us: 08450 260 990
Sectors
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Healthcare
Nickleby offers property management services and software to healthcare providers that improve efficency and effective use of operating budgets.
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Education
Nickleby offers property management services and software to education providers to help them manage, control and report on costs of property and estate maintenance.
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Leisure
Nickleby offers property management services and software to leisure and fitness centres to help them manage costs, service levels and compliance.
Case Studies
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Prudential
As well as FM Services and software, Nickleby also has an excellent track record in consultancy.
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Poundland
In late 2008, Poundland came to Nickleby with a problem - they were operating an out-sourced helpdesk solution that was not fulfilling their needs.
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Fitness First
"I use EMS because it offers functionality and intelligence that is not available in any other system" Harry Kay, Property Director at Fitness First.
