Out of hours service

Nickleby provides out-of-hours helpdesk operators and service to a variety of clients, so that they can offer a continuous and seamless 24/7, all year round facilities management helpdesk service.

Nickleby provide a reactive out-of-hours helpdesk service so that you minimise any downtime to your business, or your client's business, as a result of an emergency, vandalism or other untimely maintenance problem.

The helpdesk solution is configured to meet your needs. The core service provides an end-user - a store or property manager - with a single number to service all maintenance issues that fall outside your standard hours.

Our expert helpdesk operators will log and start the fixing process, as determined by the call classification processes agreed with you - with all the benefits of our standard reactive helpdesk service. 

The service can be enabled within hours and with no discernible impact to your daytime operation should you require.

For Poundland, who are already using Emergense, using our out-of-hours service creates a seamless 24/7 operation.

For clients who are not using Nickleby to run their helpdesk, such as Fitness First, it offers continuity of service. It also gives nationwide coverage while maintaining a local service.

Call us now to make sure you open on time, every time.

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