Menu driven allocation
Nickleby translates complex business rules and decisions into simple, menu-driven choices, to speed up maintenance service request response times and maintain visibility and control over jobs and calls throughout your business.
Nickleby embeds your business rules within Emergense - a real time system that applies your rules, rates and policies as a simple series of menu-driven options.
Put simply, it helps the helpdesk operator key the right information the first time. So they can process the job quickly, efficiently and most importantly, effectively - and again, according to your rules, e.g. all jobs in a certain discipline are automatically assigned to a specific contractor for a given location.
Your contracted SLA's and unique business dependencies are 'hardwired' into the system and automatically applied throughout the call allocation process.
As the data is of high integrity and robustness, Emergense can easily be used to monitor key performance indicators, e.g. escalated jobs. (Or we can do bespoke analysis for you, using your data, and benchmarked against the millions of jobs that are already in the system).
Call us now to improve the quality of data you get from your helpdesk.
What to do next...
- email us: info@nickleby.co.uk
- call us: 08450 260 990
Sectors
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Utilities
Nickleby offers property management services and software to the utilities industry to help them manage, control and report on costs of property and estate maintenance.
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IT
Nickleby's management information software, processes and related services can help Information Technology (IT) clients maximise the value to your business in maintaining your property portfolio - from offices to distribution centres to retail outlets.
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Construction
Nickleby offers property management services and software to the construction industry. Our innovative facilities management solutions save you time, money and effort in your property maintenance activities.
Case Studies
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Fitness First
"I use EMS because it offers functionality and intelligence that is not available in any other system" Harry Kay, Property Director at Fitness First.
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Prudential
As well as FM Services and software, Nickleby also has an excellent track record in consultancy.
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Somerfield
"Nickleby's exceptional skills in re-engineering processes for efficiency and effectiveness impressed us so much that we employed them to introduce an intelligent, flexible maintenance process for Somerfield too." Ian Callaghan, Director of Construction and Renewals at Somerfield
