Data Monitoring

Nickleby's Helpdesk solutions put you in control - the right information to the right people at the right time.

Emergense Helpdesk is an online hosted service, so there is no software to install or maintain on-site, and can be accessed by anyone using a suitable browser - you can benefit from day one.

Data is monitored and alerts are triggered in real time:

  • Standard alerts are pre-configured
  • Easy to access reports
  • Open, new and closed jobs
  • Bespoke alerts configured to your requirements
  • Reports can be run daily, weekly, monthly, yearly or ad-hoc
  • Full training and support

As all data has to conform to the contract rules you specify, we also build in safeguards and controls to increase the quality and integrity of the data in the system. We also periodically sample data and run benchmarks across clients, to improve the system and the service that we offer to you.

And if you need more in-depth analysis, you can benefit from the full Emergense Reports solution:

  • Dedicated team of analysts can produce hand-built ad-hoc reports
  • Supports Business Objects or Microstrategy
  • Data can be exported in a variety of formats for integration with in-house systems

Call us now to arrange a demonstration.

nextprevious

What to do next...