Helpdesk
Nickleby provides flexible and tailored helpdesk solutions to clients and contractors looking for exceptional control and visibility of all maintenance information, from callout to resolution.
Nickleby’s helpdesk solutions control costs, maintain standards and give absolute transparency as to what’s happening with every job, in every store or property, for every client or contractor.
Nickleby helpdesk service can be configured in a number of ways to offer some or all of these features:
- Out of hours’ service
- Reactive (central, in-house or remote helpdesks)
- Intelligent telephony routes calls to most appropriate destination – e.g. direct to contractor for specific jobs/sites
- Active helpdesk
- Predictive maintenance
- Predictive escalations
- Planned maintenance responsibility alerts
- Menu-driven allocation
- Call classification and triage grading
- Full training and support provided
Nickleby’s helpdesk solutions contribute to the forward planning process, eliminate needless hassle and admin, reduce waste thereby adding measurable commercial value to the business.
All Nickleby systems and services are designed to deliver returns on your investment from day one of implementation, and can integrate with or replace existing systems and processes entirely.
Call us to now increase the value you get from your helpdesk solution.
What to do next...
- email us: info@nickleby.co.uk
- call us: 08450 260 990
Sectors
-
Healthcare
Nickleby offers property management services and software to healthcare providers that improve efficency and effective use of operating budgets.
-
Telecoms
Nickleby offers property management services and software to the telecoms industry. Our innovative facilities management solutions save you time, money and effort in your property maintenance activities.
-
Retail
Nickleby offers property management services and software to retailers that benchmarks and controls costs and data, improve cost margins and add observable value to your business.
Case Studies
-
Miller's Vanguard
Miller's Vanguard prides itself on high service levels and doing things correctly, retaining the characteristics of its roots as a family business. The nature of Emergense has enabled us to do just that.
-
Prudential
As well as FM Services and software, Nickleby also has an excellent track record in consultancy.
-
Fitness First
"I use EMS because it offers functionality and intelligence that is not available in any other system" Harry Kay, Property Director at Fitness First.
