Nickleby - real people for a change

Nickleby uses its massive database of real job costs to provide guidelines for admin and helpdesk clerks on the costs of parts, engineer performance and overall value of maintenance work.

If you were being charged £400 for a routine job, such as a toilet seat replacement, you'd probably think you were being overcharged. But what if the same price were being charged for an autodoor sensor replacement? Is it good value or not? How do you find out?

At Nickleby, we have a database within Emergense of over two million completed maintenance jobs and the costs involved in performing them. So we have a pretty good idea of what's good value and what's a rip-off - you can try this out as part of our benchmarking service.

We provide this service with confidence because of both the volume of maintenance work that has gone through the system and our rigorous classification scheme - based on your business rules - which means we can truly compare apples with apples. We call this process dynamic V&A (verify and allocate).

We present the information on costs to the admin or helpdesk clerk in a simple context-sensitive series of prompts as they evaluate a quote or service request. As information is entered in the system Emergense will prompt them with the typical cost-range for that job - to help them evaluate whether that contractor or supplier is providing good value or not.

By aggregating this information together we are building a unique tool for your business that can reduce maintenance costs, improve decision-making and over time increase the performance of your contractors (and clerks).

Call us now to test-drive our benchmarking service or to find out more about how better data can reduce maintenance costs.