Utilities
Nickleby can offer property management services and software to the utilities industry to help them manage, control and report on costs of property and estate maintenance.
Until now, utility companies have not had the tools or systems to highlight what really goes on in maintenance let alone how to deliver cost reductions and improve efficiency in maintenance management.
At Nickleby, we have developed a unique and innovative way of working - Emergense® - that brings people, software and processes together in a single system, working as one to benefit you.
Our software - Emergense - enforces your quality standards and contracted rates, while capturing and making available the rich management data you need to make better decisions in your maintenance management.
The information Emergense provides will enable you to benchmark performance through measurable KPI's, eliminate waste, increase compliance and promote best practice.
Every client's maintenance operation is unique, and so is each solution we offer. Our systems flex to accommodate your needs, not ours, for example, we can integrate with existing software and work with in-house helpdesks, technicians or suppliers as required.
Whatever solution you need, our core approach remains the same - we encourage clients and contractors to concentrate on their core skills - growing their respective businesses - and we take all the drudge and inefficiency out of managing the non-core work that gets in the way, such as managing contractors, compliance management, auditing assets etc.
Whether it's simpler, faster, cheaper procurement, increased engineer productivity or better helpdesk performance, we help utility companies reduce administrative hassle and improve the value you get from your maintenance spend.
Call us now to manage your maintenance better.
What to do next...
- email us: info@nickleby.co.uk
- call us: 08450 260 990
Services
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Planned Maintenance Responsibility Alerts
Nickleby's systems prevent unnecessary callouts for minor works that would otherwise duplicate work in your PPM schedule.
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Quoted Works authorisation & Referrals
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Active helpdesk
Nickleby provides pro-active helpdesk services that empower engineers and helpdesk operators to work together in a more collaborative and common sense relationship. This delivers higher quality work, reduced waste and improved cost control.
Case Studies
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Poundland
In late 2008, Poundland came to Nickleby with a problem - they were operating an out-sourced helpdesk solution that was not fulfilling their needs.
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Miller's Vanguard
Miller's Vanguard prides itself on high service levels and doing things correctly, retaining the characteristics of its roots as a family business. The nature of Emergense has enabled us to do just that.
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Prudential
As well as FM Services and software, Nickleby also has an excellent track record in consultancy.
