Domestic Insurance
Nickleby specialise in Home Emergency Response and Insurance services. Serving domestic customers requires unique expertise at all levels from the helpdesk through to the tradesmen and engineers.
Policyholders calling our helpdesk under pressure with a peril need support, care and communication. From the first call through to completion the policyholder needs to feel that their policy is being acted on with care, diligence and urgency. The behaviour and attitude of tradesmen and engineers is key to helping policyholders whilst ensuring the interests of the insurers are maintained. Communication with all parties is essential in dealing with claims.
Insurers want to be sure that valid claims are being acted upon according to the requirements and to achieve the required service, cost and performance targets.
Information is a critical success factor in insurance and Nickleby employs its cloud solution, Emergense® along with leading-edge intelligence tools to make high-quality information available to those that require it.
Innovation is key to success in a highly sensitive and competitive industry. Nickleby actively promotes innovation in its services and is seeking partners for the implementation of new ways to add value to Home Emergency Services.
Exceptional Services include addressing the peril competently, managing and mitigating complaints within FSA regulation, invoicing quickly and accurately and providing the Management Information, all at competitive average claim costs making Nickleby stand out from the rest.
Nickleby achieves exceptional service through its highly efficient and competitive capability, approach and systems delivering Home Emergency Services. Nickleby is the fulfilment solution for Home Emergency Service provision and remedial works.
Call us now to manage your maintenance better.
What to do next...
- email us: info@nickleby.co.uk
- call us: 08450 260 990
Services
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Economies of scale
Nickleby reduces costs of parts and equipment by negotiating prices through bulk buying or co-sourcing.
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Maintenance Disciplines covered
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Mobilisation
Case Studies
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Poundland
In late 2008, Poundland came to Nickleby with a problem - they were operating an out-sourced helpdesk solution that was not fulfilling their needs.
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Somerfield
"Nickleby's exceptional skills in re-engineering processes for efficiency and effectiveness impressed us so much that we employed them to introduce an intelligent, flexible maintenance process for Somerfield too." Ian Callaghan, Director of Construction and Renewals at Somerfield
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Miller's Vanguard
Miller's Vanguard prides itself on high service levels and doing things correctly, retaining the characteristics of its roots as a family business. The nature of Emergense has enabled us to do just that.
