Nickleby - real people for a change

"I now have instant and total visibility of all work being carried out on the Poundland estate. Now that all of Poundland's maintenance work and costs pass through one system, we can manage our spending against budgets in a controlled and effective manner". Kevin Pole, National Facilities Manager at Poundland.

In late 2008, Poundland came to Nickleby with a problem - they were operating an out-sourced helpdesk solution that was not fulfilling their needs. As this was a live system, any solution or change needed to be quick to implement. Could Nickleby help?

Nickleby delivered new systems, processes and a helpdesk solution (custom-built for their supply chain) within a ten week timeframe, that delivered the brief and exceeded expectations.

The quality and range of management information that is now available gives Poundland an unprecedented level of understanding and control over their maintenance spend.

Poundland also use Nickleby's network of Regional Facilities Managers to work in collaboration with their internal management team to implement their maintenance and compliance strategy.

These new ways of working are brought together in one system - Emergense. 

The outcome has been the evolution of Poundland's maintenance processes. Emergense gives them the control they need to get better quality and compliance from their supply chain.

Poundland are growing and changing. Nickleby are continuing to respond to their changing needs, adapting and delivering the solutions they need.

Call us now to discover more ways to control costs in a changing environment.