Nickleby - real people for a change

"Miller's Vanguard prides itself on high service levels and doing things correctly, retaining the characteristics of its roots as a family business. The nature of Emergense has enabled us to do just that".

From a contractor point of view, working with Emergense enables Miller's Vanguard to get on with the job, quickly and efficiently. Using the simple and user-friendly interface they can ensure that engineers are in the right place and on-time - every time.

Other benefits include an 'alerts' feature which flags up any mistakes that may have been made in the process. The clear on-screen instructions allow the user to make the appropriate corrections and proceed to the next stage with confidence.

Emergense provides instant information about their customers and the jobs that they're doing for them, and carries the most information of all the systems they work with. 

Driven by Service Level Agreements and KPIs, reports from Emergense give managers at Miller's Vanguard a clear view of 'First Time Fix' and other performance statistics for their customers.

Nickleby have worked with Miller's Vanguard to make sure that Emergense and its associated workflows complement and work alongside their existing Service Management Software.

Call us now to discover new opportunities for your maintenance contracting business.