Nickleby - real people for a change

"I use Emergense because it offers functionality and intelligence that is not available in any other system". Harry Kay, Property Director at Fitness First.

Fitness First, the world's largest health and fitness company, were looking to improve the effectiveness and efficiency of maintenance throughout their UK estate (160+ clubs).

They wanted to increase visibility and improve control of the interactions between Fitness First clubs, the managers who run them, the internal technicians and the contractors providing maintenance services. It was vital that all maintenance data, including costs, was managed in one place - for all their clubs.

Nickleby delivered a bespoke solution that combined the integrated processes of Emergense with those of Fitness First to deliver effective contractor and budget management.

Emergense is more than just software - it's a way of working. It has embedded business rules and processes that improve the quality and service you achieve from your maintenance spend. It increases value while reducing costs.

Fitness First use Emergense-On-Site to improve the management and communications between all the internal and external resources that provide maintenance services. Nickleby continues to develop the functionality of Emergense-On-Site to accommodate Fitness First's changing needs.

Nickleby trained Fitness First's in-house helpdesk and contractors to use Emergense. Nickleby also provide an out-of-hours helpdesk service, and bespoke commercial reporting for Fitness First.

Emergense provides a single source of data, meaning it has both a high degree of integrity and is simple to use. Fitness First use Emergense reporting tools to make accurate and timely decisions that deliver real-time efficiencies in their maintenance operation.

Call us now to start making better decisions in your business.